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Community Support

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Getting Help

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1. Documentation First

• Quick Start Guide - Get up and running quickly
• Platform Guides - Platform-specific implementation details
• API Reference - Complete method documentation
• Tutorials - Step-by-step guides for common tasks

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2. Search Existing Solutions

• Browse our FAQ for common questions
• Check GitHub issues for your platform’s SDK
• Review the Community Showcase for similar implementations

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Support Channels

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Discord Community (Primary Support)

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Support Channels:

• #help-and-support: Technical questions and troubleshooting
• #showcase: Share your projects and get feedback
• #announcements: SDK updates and news
• #general: Community discussions

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GitHub Issues

• Unity SDK Issues
• Unreal Engine SDK Issues
• Web SDK Issues
• Mobile SDK Issues
• Documentation Issues

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Common Issues and Solutions

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SDK Initialization Problems

1. Verify your API key is correct and active
2. Check your network connectivity
3. Ensure proper permissions are set (mobile platforms)
4. Review platform-specific setup requirements

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Authentication Issues

// Check common authentication patterns
Gx402.authenticate('user-id', 'valid-token')
  .catch(error => {
    console.error('Auth failed:', error.code, error.message);
    // Handle specific error codes
    if (error.code === 'INVALID_TOKEN') {
      // Refresh token logic
    }
  });

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Sync Problems

• Verify enableRealtimeSync: true in configuration
• Check WebSocket connectivity
• Ensure proper authentication
• Review network restrictions

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Troubleshooting Guide

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Step 1: Enable Debug Mode

// Enable detailed logging
Gx402.configure({
  debug: true,
  logLevel: 'verbose'
});

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Step 2: Check API Key

// Verify your API key is properly formatted
const isValidKey = apiKey && apiKey.length > 10;
if (!isValidKey) {
  console.error('Invalid API key format');
}

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Step 3: Test Network Connection

// Test basic connectivity
try {
  await Gx402.testConnection();
  console.log('Connection OK');
} catch (error) {
  console.error('Connection failed:', error);
}

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Step 4: Review Platform Requirements

• Check minimum platform versions
• Verify required permissions
• Ensure all dependencies are installed

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Support Process

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For Technical Issues

1. Describe the issue in detail:
   • What you’re trying to do
   • What happens instead
   • Platform and SDK version
   • Any error messages
2. Provide code examples:
   • Minimal reproducible code
   • Configuration settings
   • Console logs if available
3. Include environment details:
   • Platform version
   • SDK version
   • Network environment
   • Device information

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For Feature Requests

• Explain the use case in detail
• Describe how the feature would help
• Consider if existing APIs could be extended
• Check if similar features exist already

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Response Times

• Community Support: Usually within a few hours during business days
• GitHub Issues: Team response typically within 1-2 business days
• Bug Reports: Acknowledgment within 24 hours for critical issues

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Resources

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Official Resources

• Documentation - Complete SDK documentation
• GitHub Repositories - All SDK repositories
• Status Page - Service status and incidents
• Release Notes - Latest updates

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Community Resources

• Stack Overflow - Tagged questions
• YouTube Tutorials - Video guides
• Community Blog - Developer stories and insights

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Priority Support

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Critical Issues

• Data sync failures affecting users
• Authentication system down
• Security vulnerabilities

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Standard Issues

• How-to questions
• New feature suggestions
• Minor bugs that don’t prevent functionality

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Before Contacting Support

1. Restart your development environment
2. Check the API status page
3. Update to the latest SDK version
4. Search existing issues and documentation
5. Test with the example projects

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Providing Feedback

• Participating in our community surveys
• Sharing your project in Community Showcase
• Submitting detailed bug reports
• Suggesting new features or improvements

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Paid Support

• Dedicated support engineer
• Faster response times
• Direct technical assistance
• Custom integration help